Community banking's strength comes from their proximity and personal nature of customer service. They have always competed against larger national banks. These national brands rely on a high volume, call center based customer experience. Local community banks now face threats from venture-backed digital-only fintech and neobanks. They offer limited point products like payment, credit cards, or mortgage origination.
In this environment, customer acquisition costs have skyrocketed. Retaining existing customers and growing wallet share is an uphill battle as well. As a result, growth rates slow, sustainability is threatened, and valuations suffer.
Do you struggle with any of these barriers to being relevant and staying competitive?
The key to winning in this market is leveraging your knowledge. You can provide more personalized service and customized offerings to your customers. Be there for your customers like no other institution can. Supercharge your customer service and provide anticipated offerings before they start looking elsewhere.
We help our clients use their strengths of customer intimacy as an unfair advantage against large institutions and unregulated technology companies. Whether your goals are long-term returns for your shareholders or preparing for M&A, stronger fundamentals make healthier and more valuable community institutions.
Book a 10 minute call with our CEO, Rich Edwards. Learn how you can grow your community institution and take back control of your future.
Mindspan Systems is a veteran owned software and data solutions consultancy helping mid-market financial institutions who are frustrated by a lack of meaningful insight from their data. We execute data-driven strategies to transform organizations, helping them gain sustainable, competitive advantage.
By providing data science and data-driven technology we help you build personalized experiences that are completely customized for each customer and lead. With laser-focused, fully trackable, and testable messaging, your marketing budget becomes a powerful tool for acquiring new customers and increasing wallet share.
If that sounds like you, then Mindspan Systems can add the expertise and solutions you need, with the flexibility and scalability to meet your requirements. Whether for a single project, larger enterprise integrations, or staff augmentation, Mindspan Systems has the expertise to make your technical strategy a success.
Rich is the CEO of Mindspan Systems, which helps companies transform themselves with data-driven strategies and technologies. Rich has worked extensively with banking, insurance, and financial services clients worldwide during his time at IBM in data center automation and artificial intelligence. Rich has a Bachelor of Science in Engineering from Rensselaer Polytechnic Institute and a Master of Business Administration from the University of North Carolina at Chapel Hill.
Chris Curry is Mindspan Systems' Chief Architect and oversees our overall technical strategy. Chris has extensive experience working with clients in regulated banking and finance industries. Chris has led the design and deployment of API-based solutions to externalize core banking processes to partners and oversight/analytics systems for fixed income trading products.
Mindspan Systems' business is built on the success of our clients and helping them solve their most critical problems.
Are you looking for solutions to your institution's critical problems, and the expertise to actually get it done? Reach out to us to hear how we can help.
Mindspan Systems, Inc.
2530 Meridian Parkway Suite 300
Durham, NC 27713