“There is low hanging fruit, that doesn’t require advanced techniques or a degree in computer science or machine learning to take advantage of…
Lets make a 1 to n listing of all my customers and how much money I make from them. You can do it in a spreadsheet. It may be tedious, but useful.
If you look at those top 20% of customers in interest and non-interest income, that are contributing, likely in excess of, 80% of your total income, are you spending 80% of time, effort, and scarce budget to acquire and service those customers?”
Link to the full episode here: #121 Insights from Rich Edwards, CEO of Mindspan Systems on Navigating the AI Revolution in Finance
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