Building Trust in Banking with Teri Williams of OneUnited Bank

Behind the Vault Episode 12

The deliberate strategy to overcome distrust

The operative word in community banking is community. Sometimes, a community extends beyond a local geography. OneUnited is an example of a community financial institution that has evolved to meet this definition of community. With over $600M in assets, OneUnited is the largest black-owned bank in the US. It leverages technology and its unique approach to banking to serve a distinct community of customers across the country.

Highlights from this episode:

  • The strategy that drove a string of acquisitions to the bank’s footprint today

  • Overcoming distrust in banking and getting past perceptions of the 2008 financial crisis

  • Their use of technology to unify operations across the bank and deliver a modern digital experience for customers

  • OneUnited’s structure as a Community Development Financial Institution (CDFI) and how that aligns with and enables their mission

  • The critical role education plays in the bank’s approach to service

  • OneUnited’s approach to sustainable CRA activities

For more info on OneUnited and Teri’s story, visit

Sidebar: We spoke after the recording about the painting behind Teri. It is from the bank’s artist-in-resident Addonis Parker. More on his work and partnership with OneUnited here.

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This is Behind the Vault: Conversations with Customer-Driven Bankers, the podcast dedicated to empowering CEOs, Presidents, and CMOs in the community banking and credit union industry. In this digital era, your role as a leader in these financial institutions is more crucial than ever. Join us as we explore the stories, strategies, and successes of fellow industry leaders, providing you with actionable insights to drive your institution toward unparalleled success.

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