Strategies for Serving a Changing Community with Laura Worzella of OneAZ Credit Union

Behind the Vault Episode 25

Everything is on the table when aligning with the trends and needs of the market

In this episode, Laura Worzella, Chief Operating Officer of OneAZ Credit Union, discusses building a strategy for long-term success based on market and demographic trends. From slow-moving generational shifts in population to the rapid changes new industries can bring to a region, staying ahead of your community’s evolving needs can be difficult. Laura shares OneAZ’s insights and approach to doing just that with the changing face of America’s Southwest.

Highlight from our discussion:

  • The unique demographic shifts in Arizona
  • The growing industrial and SMB
  • How all of these factors influence expansion and technology investment
  • Implementing Agile as a business philosophy
  • Internal organization to reduce friction

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This is Behind the Vault: Conversations with Customer-Driven Bankers, the podcast dedicated to empowering CEOs, Presidents, and CMOs in the community banking and credit union industry. In this digital era, your role as a leader in these financial institutions is more crucial than ever. Join us as we explore the stories, strategies, and successes of fellow industry leaders, providing you with actionable insights to drive your institution toward unparalleled success.

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