Join us for a special conversation with James Robert Lay, founder and CEO of the Digital Growth Institute and author of Banking on Digital Growth and Banking on Change. In this episode, James Robert shares:
- Why consumer behavior is driving financial services transformation
- The importance of continuous reinvention in the face of exponential change
- How to overcome resistance to change within your organization
- The power of shorter time periods for driving progress
Whether you’re a community bank, credit union, or fintech leader, this episode offers invaluable insights on positioning your organization for success in a rapidly evolving landscape. Listen to learn how to cultivate a culture of continuous improvement and innovation that will keep your institution relevant in the years to come.
Highlights from our discussion:
01:27 James Robert’s Journey into Financial Services
03:43 The Evolution of Consumer Behavior in Financial Services
12:30 Opportunities and Examples of Industry Transformation
26:13 The 90-Day Growth Method
32:13 Advice for the Frustrated
36:29 Resources
For more information, and for James Roberts’ books:
https://www.jamesrobertlay.com
https://www.bankingonchange.com
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This is Behind the Vault: Conversations with Customer-Driven Bankers, the podcast dedicated to empowering CEOs, Presidents, and CMOs in the community banking and credit union industry. In this digital era, your role as a leader in these financial institutions is more crucial than ever. Join us as we explore the stories, strategies, and successes of fellow industry leaders, providing you with actionable insights to drive your institution toward unparalleled success.
To apply to be a guest on Behind the Vault: http://behindthevaultpod.com/guest