Consumer Behavior and Payments w/ Gregg Margosian, Toshiba Global Commerce Solutions

Behind the Vault Episode 2

Consumer behavior drives technology investment for retailers

In this episode of our podcast Behind the Vault, we sit down with Gregg Margosian, Chief Operating Officer of Toshiba Global Commerce Solutions, a company deeply embedded in the world of retail store systems. Gregg provides insight into emerging consumer behavior trends and how they impact payment systems in the US.

Topics discuss:

  • Why self-checkout is becoming the norm in retail, with a preference of 85% for shoppers
  • How the pandemic reshaped mobile payments and what this means for the future of contactless payments like Apple Pay
  • The persistence of cash in an increasingly digital world and the cultural factors driving it
  • Potential breakthroughs in mobile payments and whether a major player could revolutionize the industry
  • The challenges and opportunities for retailers in the changing payment landscape




This is Behind the Vault: Conversations with Customer-Driven Bankers, the podcast dedicated to empowering CEOs, Presidents, and CMOs in the community banking and credit union industry. In this digital era, your role as a leader in these financial institutions is more crucial than ever. Join us as we explore the stories, strategies, and successes of fellow industry leaders, providing you with actionable insights to drive your institution toward unparalleled success.

To apply to be a guest on Behind the Vault: http://behindthevaultpod.com/guest

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