Design and Trust for Community FIs with Architect Diana Melichar

Behind the Vault Episode 35

Experience starts two blocks away

Design & Trust for Community FIs with Architect Diana Melichar

In this episode of Behind the Vault, we explore the crucial intersection of architectural design and customer experience in community banking. Our guest, Diana Melichar, owner and principal of Melichar Architects, shares her expertise creating spaces that build trust and enhance customer relationships.

Key topics covered in this 25-minute conversation:

  • How thoughtful design influences customer trust and experience
  • Balancing modern banking needs with historic aesthetics
  • Integrating local culture and hospitality elements into bank designs
  • Best practices for selecting an architect for your institution

Diana offers insights from real-world case studies, including projects with WinTrust and McHenry Bank, demonstrating how design principles translate into successful banking spaces.



Whether you’re planning a branch expansion, considering a renovation, or simply interested in the impact of physical spaces on banking relationships, this episode provides valuable perspectives on creating welcoming and secure environments that resonate with your community.

For more information and insights:



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This is Behind the Vault: Conversations with Customer-Driven Bankers, the podcast dedicated to empowering CEOs, Presidents, and CMOs in the community banking and credit union industry. In this digital era, your role as a leader in these financial institutions is more crucial than ever. Join us as we explore the stories, strategies, and successes of fellow industry leaders, providing you with actionable insights to drive your institution toward unparalleled success.

To apply to be a guest on Behind the Vault: http://behindthevaultpod.com/guest

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